I Think I May Have A Leak, How Could This Effect My Bill? See the diagrams below to determine what type you may have. There are two types of fill valves that your toilet may have. Look in the bowl, if the coloring has seeped into the bowl, your flapper is not sealing properly and is causing the water to leak.Stir the water with a long spoon or stick.Put in a few drops of food coloring or a few dye tablets.If the pool water is much lower than the bucket after a few days, there may be a leak.The water should evaporate about even in both pool and bucket. Measure the distance between the lip of the bucket and the water level.Here is a great way to see if you have a leak or if the Florida sun is evaporating all that water. Need to Change Your Name due to a Marriage, Divorce, or Legal name change? Click HereĬlick here to view our current year’s rates. You can login to your account to view and print previous statements or contact our Account Services division by email, phone (863) 291-5678, or stop by our office. Give us a call at (863) 291-5678 one of our representatives will be happy to assist you. You can login to your account, or give us a call at (863) 291-5688. Have a Question About a Previous Payment? Click here to watch a tutorial video on how to make a guest payment. First-time users will need their account number and billing zip code to establish an account, or pay as a guest. You will need your utility account number and password. Winter Haven Water will restore the customer’s water service only after the delinquent bill is paid and the customer’s deposit has been adjusted to the current year’s rate schedule by the customer. Why Does Winter Haven Water Require a Deposit Increase If My Service is Interrupted? When this happens just Call (863) 291-5678 to reschedule your turn-on. The tag is just letting you know that we turned on the water and the water was running so we had to shut it back off at the meter. My Water Was Supposed to Be Back on Today But I Received a Tag on My Door Instead. Payments made after 4:30 pm will be restored the following business day. Your service will be restored the same day as long as payment is made by 4:30 pm. Please do not use our online payment portal to reactivate your service. To have service reactivated, any past due balance and required deposit increase must be paid and you will be billed a delinquent account reactivation fee on your next bill. What should I Expect When I Forget to Pay and My Account is Past Due?Ī work order will be issued for your services to go inactive. Utility accounts will not be credited with the payment until funds are received by Winter Haven Water. Please be aware payments made through your online banking bill pay and Third-party vendors are not affiliated with Winter Haven Water and may require additional processing time. To avoid service disconnection, past due balances are due one week from the current bill date. Your bill is always due three weeks after being billed on a Friday. To avoid a late fee, your utility bill is due by 5 p.m. When is My Bill Due and When to Pay My Bill? Check here for answers to some of the most common questions we receive from our customers:
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